This Privacy Policy describes how SILVERPEAK INNOVATIONS LTD (“SILVERPEAK”, “we”, “us” or “our”) handles personal information in connection with 3dpolyx.com.
It applies when you visit the website, register an account, purchase a 3D model, contact us or otherwise use the Store.
Personal data is handled in accordance with applicable data protection legislation, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (GDPR).
Please also read our Terms and Conditions and Cookie Policy, which contain further information about the operation of the Store.
1. Who is responsible for your data?
The data controller for 3dpolyx.com is:
SILVERPEAK INNOVATIONS LTD
Company Number: 17031194
Registered Office: Dept 7102, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA
Email: support@3dpolyx.com
SILVERPEAK decides how and why personal data collected in connection with the Store is used.
Privacy-related questions and requests can be sent to the email address above.
2. Information you provide to us
We receive information directly from you when you create an account, place an order, provide billing details, contact support, request a refund or otherwise communicate with us.
Some information is necessary in order to complete a purchase or provide a particular service. For example, we cannot process an order without the information required to identify the transaction and complete payment.
Other information may be optional.
If required information is not provided, we may be unable to complete an order, provide access to a purchased product or deal with a particular request.
3. How we collect information
Personal data generally reaches us in three ways.
Information provided by you
This is information entered or provided when using the Store, including account information, order and billing details and information included in correspondence with us.
Information collected when you use the Store
Our systems may automatically record technical information when you visit or use 3dpolyx.com.
This can include an IP address, browser and device information, pages visited, login activity and information collected through cookies.
Our use of cookies is explained separately in the Cookie Policy.
Information from third parties
We may receive information from companies involved in providing our services. The most common examples are payment processors, fraud-prevention providers and technical service providers.
Information may also be received from banks, payment networks, public authorities or other sources where this is necessary for a transaction or required by law.
4. Information we may process
The information we hold depends on how you use 3dpolyx.com.
Contact details
This may include your name, email address, telephone number and billing or postal address.
Account details
If you have an account, we may keep your account ID, login details, settings, preferences and records of relevant account activity.
Orders and transactions
We keep records relating to purchases made through the Store. These may contain the product purchased, order number and date, transaction amount, currency, payment status, billing information and details of any refund.
We may also record whether a purchased digital product was made available, accessed or downloaded. These records are useful for customer support, transaction verification and payment disputes.
Payment information
Payments are handled by third-party payment providers.
We may receive information confirming the status of a payment, the payment method used, a transaction reference and limited payment information required to identify the transaction.
Where card details are entered directly with the payment provider, SILVERPEAK does not receive or store the full card number or card security code.
The payment provider may collect additional information directly from you under its own privacy policy.
Business information
Where a purchase is made on behalf of a business, we may receive details such as the company name, registered address, registration or VAT number and the name or contact details of the person acting for that business.
Communications
We may keep correspondence with customers, including emails, support requests, refund enquiries, complaints and communications concerning an order.
Marketing information
If you subscribe to marketing communications, we may keep a record of your preferences, consent and interaction with those communications.
You can unsubscribe from marketing emails at any time.
Technical information
Technical records may include IP addresses, browser type, operating system, device details, cookies, login records, Website activity and other information used to maintain and secure the Store.
Fraud and security information
Where there is suspected fraud, misuse of the Store, a chargeback, an unauthorised transaction or a security issue, we may retain information needed to investigate and deal with the matter.
Additional information may occasionally be required where a payment provider, financial institution or competent authority requires it for legal or compliance purposes.
5. What we use personal data for
We use personal data for the normal operation of 3dpolyx.com and for the purposes set out below.
Accounts and Store access.
Account information is used to create and maintain customer accounts and provide access to Store features. This processing is necessary for performing our contract with you and for the legitimate operation and security of the Store.
Orders and product delivery.
Order information is used to accept purchases, confirm transactions and provide access to purchased 3D models. The legal basis for this processing is performance of a contract.
Payments.
Payment-related information is used to process and verify transactions and keep appropriate financial records. This is necessary for performance of the purchase contract and, in some cases, to meet our legal obligations.
Customer support.
We use customer details and correspondence to answer questions, deal with download problems, review refund requests and resolve other issues relating to the Store or an order.
Security and fraud prevention.
Technical, account and transaction information may be used to identify suspicious activity, prevent unauthorised access and protect the Store and its customers. We rely on our legitimate interests in maintaining the security of our business and, where relevant, legal obligations.
Payment disputes and chargebacks.
If a payment is disputed, we may use transaction records, order details, download or access information and relevant correspondence to investigate and respond to the dispute.
Information may be provided to the relevant payment provider, acquiring bank, card issuer or card scheme where necessary to deal with the claim.
Legal and accounting requirements.
Certain information must be retained or processed to meet tax, accounting, regulatory and other legal requirements.
Operation and improvement of the Store.
Technical and usage information helps us maintain the website, identify errors and understand how Store functions are being used.
Where cookies requiring consent are involved, they are used in accordance with the choices made through our cookie settings.
Marketing.
Where we send promotional communications, we do so on the basis of consent or another lawful basis available under applicable law. Marketing preferences can be changed at any time.
Legal claims.
Information may be retained and used where necessary to establish, exercise or defend a legal claim.
6. Security
We use appropriate technical and organisational measures to protect personal data held in connection with 3dpolyx.com.
Depending on the system and type of information involved, these measures may include encryption, access restrictions, secure connections, monitoring and other technical safeguards.
Access to personal data is limited to people who need it for their work.
We also use external providers for services such as payment processing and technical infrastructure. We take account of data protection and security arrangements when selecting providers that will handle personal information on our behalf.
No online system can be completely free from security risks. Customers should keep account credentials confidential and use passwords that are not shared with other services.
If you believe your account has been accessed without permission, contact us at support@3dpolyx.com.
8. International transfers
Some companies that provide services to us may process information outside the United Kingdom or the European Economic Area.
Where an international transfer requires additional safeguards, we use a transfer mechanism recognised under applicable data protection law.
Depending on the circumstances, this may include an adequacy decision or regulation, the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, or the Standard Contractual Clauses themselves.
The mechanism used depends on where the recipient is located and the circumstances of the transfer.
9. How long we keep information
We do not keep personal data indefinitely.
Information is retained for as long as it is needed for the purpose for which it was collected and for any additional period required by law.
For example, order, payment, tax and accounting records may have to be kept after a transaction has been completed or an account has been closed.
Records connected with a complaint, chargeback or legal dispute may be kept until the matter is resolved and for the applicable limitation period afterwards.
Different categories of information may therefore have different retention periods.
Once information is no longer required, it will be deleted or anonymised in accordance with our normal data retention procedures.
You can contact us if you would like more information about the retention of a particular type of data.
10. Your rights
Data protection law gives individuals a number of rights. The rights available in a particular case depend on the type of processing involved and the law that applies.
You may have the right to:
- ask for a copy of the personal data we hold about you;
- have inaccurate information corrected;
- ask for personal data to be deleted in certain circumstances;
- ask us to restrict particular processing;
- object to processing based on legitimate interests;
- object to direct marketing;
- receive certain information in a structured, commonly used and machine-readable format; and
- withdraw consent where processing is based on consent.
Withdrawing consent does not make processing carried out before the withdrawal unlawful.
Some of these rights are subject to legal exceptions. For example, we may need to keep transaction information even after receiving a deletion request if the information is required for accounting, tax, fraud-prevention or legal purposes.
Requests can be sent to support@3dpolyx.com.
We may ask for enough information to confirm your identity before acting on a request. This is to prevent personal data from being disclosed or changed at the request of an unauthorised person.
11. Automated decisions
SILVERPEAK does not make decisions about customers solely through automated processing where those decisions produce legal or similarly significant effects.
Payment providers, banks and fraud-prevention services may use automated systems when authorising payments or identifying potentially fraudulent transactions. Where such processing is carried out independently by those providers, their own privacy terms and legal obligations apply.
12. Children's data
3dpolyx.com is intended for users aged 18 and over.
We do not knowingly collect personal data from children under 18.
If we learn that information from a person under 18 has been collected in circumstances where it should not have been, we will take appropriate steps to remove it.
Parents or legal guardians who believe that a child has provided personal information to us can contact support@3dpolyx.com.
14. Complaints
If you have a concern about the way we use your personal data, please contact us at support@3dpolyx.com. We will review the issue and respond as appropriate.
You also have the right to complain to the UK data protection regulator:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: www.ico.org.uk
If you are located in the EEA, you may also be entitled to contact the data protection authority responsible for your country.
15. Changes to this Policy
This Privacy Policy may be updated when our services, suppliers, data practices or legal obligations change.
The latest version will be published on 3dpolyx.com and the date at the top of the Policy will be updated.
Where a change requires additional notice or consent under applicable law, we will provide it.
16. Contact
Questions about this Privacy Policy or requests concerning your personal data can be sent to:
SILVERPEAK INNOVATIONS LTD
Company Number: 17031194
Registered Office:
Dept 7102, 43 Owston Road
Carcroft, Doncaster
United Kingdom, DN6 8DA
Website: 3dpolyx.com
Email: support@3dpolyx.com