Refund Policy

This Refund Policy governs refunds, withdrawals and remedies for ready-made digital 3D models and related digital assets ("Models") purchased from 3dpolyx. 3dpolyx is operated by SILVERPEAK INNOVATIONS LTD, Registration Number 17031194, Dept 7102, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom ("3dpolyx", "we", "us" or "our"). Models are digital content supplied without a tangible medium. Because digital files can be accessed, downloaded and retained immediately after delivery, purchases are generally final once digital supply has begun, except where a refund, withdrawal, price reduction or other remedy is required by mandatory applicable law. This Policy forms part of the 3dpolyx Terms and Conditions. Nothing in this Policy excludes, restricts or waives rights that cannot lawfully be excluded under the consumer law of England and Wales or the mandatory consumer law of the Buyer's country of residence.

Models are supplied electronically. No physical product is shipped.

Unless otherwise stated before purchase, the Buyer requests and receives access to the purchased Model immediately after successful payment confirmation.

For a consumer purchase where the Model is to be supplied before expiry of the statutory withdrawal period, 3dpolyx will require the Buyer, before supply begins, to give prior express consent to immediate performance and to acknowledge that the statutory right of withdrawal will be lost once supply of the digital content has begun, to the extent permitted by applicable law.

3dpolyx may retain an electronic record of the Buyer’s consent, acknowledgement, order confirmation, payment confirmation and the time at which access to or delivery of the Model was provided.

Once supply of a Model has begun following the Buyer’s valid express consent and acknowledgement required by applicable law, the Buyer has no statutory 14-day right to withdraw from the purchase merely because the Buyer changed their mind.

Accordingly, after lawful digital delivery has begun, 3dpolyx does not provide voluntary refunds for change of mind, accidental purchases, duplicate purchases caused by the Buyer, failure to use the Model, dissatisfaction based solely on subjective preference, or a decision that the Model is no longer needed.

This section does not affect statutory remedies for digital content that does not conform to the contract.

Before completing a purchase, the Buyer is responsible for reviewing the product page and the information made available for the Model, including previews, description, file format, software or version requirements, technical specifications and included files.

Subject to mandatory law, a refund will not be provided where the Model conforms to the information disclosed before purchase but is unsuitable because of the Buyer’s software, hardware, plug-ins, renderer, operating environment, skill level, workflow, project requirements or intended use.

The Buyer is responsible for ensuring that the selected Model and technical format are appropriate before payment is submitted.

A Buyer may have statutory remedies where the supplied Model does not conform to the contract, including where it cannot be accessed or downloaded due to a problem attributable to the supply of the Model, the delivered files are corrupted, material files expressly stated to be included are missing, or the Model materially differs from the description or characteristics expressly presented at the time of purchase.

Where permitted by applicable law and appropriate in the circumstances, 3dpolyx may first bring the Model into conformity, for example by restoring access, supplying a missing file or providing a corrected file.

A Buyer may be entitled to a proportionate price reduction or termination of the contract where the conditions for such remedy under mandatory law are satisfied, including where conformity cannot be achieved, is not achieved within the legally required or reasonable period and without significant inconvenience, the lack of conformity is sufficiently serious, or another statutory ground applies.

A minor lack of conformity does not give a right to terminate the contract where mandatory law provides otherwise.

Subject to mandatory consumer rights, the following do not by themselves constitute grounds for a refund where the relevant information was accurately disclosed before purchase: the Buyer does not like the artistic style or quality after purchase; the Buyer expected functionality not stated on the product page; the Buyer cannot use the Model with software, a version or a workflow not stated as supported; the Buyer lacks the technical knowledge required to use or modify the Model; or the Buyer’s project requirements subsequently change.

Preview images are intended to present the Model. Differences caused by rendering settings, lighting, materials, third-party software, display settings or the Buyer’s own environment do not by themselves establish non-conformity unless the product page expressly guaranteed the relevant result.

Requests concerning a defective, inaccessible or allegedly non-conforming Model should be sent to support@3dpolyx.com without undue delay after the issue is discovered.

The request should identify the Buyer, order or transaction reference, the Model concerned and the issue complained of. 3dpolyx may request information reasonably necessary to verify and investigate the claim, such as screenshots, error messages, software/version information or other technical details.

3dpolyx may review account records, delivery or download records, the relevant product information, transaction information and communications reasonably necessary to assess the request.

Failure to provide information reasonably necessary to identify the transaction or investigate a technical claim may delay resolution, but will not remove any mandatory statutory right.

No refund is automatically due merely because a request has been submitted. Each request will be assessed against this Policy, the applicable Terms and mandatory law.

Where a monetary refund is legally required or otherwise approved by 3dpolyx, it will normally be made to the original payment method. 3dpolyx is not required to provide cash, account credit or an alternative payment method unless required by law or expressly agreed.

Where mandatory law prescribes a reimbursement deadline, 3dpolyx will comply with that deadline. Additional processing time imposed by the Buyer’s bank, card issuer or payment service provider is outside 3dpolyx’s control.

If a consumer has not requested immediate supply and the Model has not yet been supplied, any applicable statutory withdrawal right remains available for the period provided by law.

If 3dpolyx supplies digital content before expiry of the withdrawal period without obtaining the consent, acknowledgement or other requirements necessary under mandatory law to extinguish the withdrawal right, the Buyer retains the rights provided by applicable law.

Nothing in this Policy treats access, download or delivery as eliminating a statutory withdrawal right unless the legal requirements for loss of that right have been satisfied.

Buyers are encouraged to contact support@3dpolyx.com before initiating a payment dispute so that any delivery, technical or transaction issue can be investigated promptly. This does not restrict a Buyer’s legal right to contact their bank, card issuer or payment service provider.

3dpolyx may provide the relevant payment provider with transaction, consent, delivery, download, account and communication records reasonably necessary to respond to a chargeback or payment dispute.

Fraudulent, abusive or deliberately misleading refund or chargeback activity may result in restriction or suspension of an account and other measures permitted by law.

Refund requests must be made in good faith. A Buyer must not knowingly make false statements, fabricate technical issues or misuse payment disputes. Where a purchase is lawfully refunded and the contract is terminated, the Buyer’s rights to use the Model for new projects end in accordance with the 3dpolyx Terms and Conditions. The Buyer must not continue to use, resell, redistribute or make the standalone Model or its source files available contrary to those Terms.

Where there are reasonable grounds to suspect fraud or abuse, 3dpolyx may investigate the matter, preserve relevant records and restrict the account to the extent permitted by law. This does not affect legitimate consumer claims or mandatory rights.

11.1. Where a purchase is lawfully refunded and the contract for the relevant Model is terminated, the Buyer’s right to use that Model for new projects ends. The Buyer must stop using and redistributing the Model as a standalone digital asset and must delete standalone copies that are no longer required for any use that remains lawful under mandatory applicable law.

11.2. A refund does not normally require the Buyer to withdraw or destroy an end product that was lawfully created and distributed before the refund, unless continued use or distribution is prohibited by mandatory law, a court order, an intellectual property claim, fraud, or another legal ground requiring such action.

11.3. Nothing in this Section limits any mandatory consumer right or remedy.

This Policy is governed by the laws of England and Wales, United Kingdom.

For consumers, the choice of the laws of England and Wales does not deprive the Buyer of mandatory consumer protection that would otherwise apply under the law of the Buyer’s habitual residence.

This Policy is intended to operate consistently with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the rules applicable to distance contracts and digital content, and, for Buyers resident in the European Union, with applicable European Union consumer protection legislation.

If any provision of this Policy conflicts with a mandatory statutory right, the mandatory rule prevails only to the extent of that conflict; the remaining provisions continue to apply.

3dpolyx may update this Policy to reflect changes to the service, applicable law, payment arrangements or business operations. The current version will be published on 3dpolyx together with its last-updated date.

An amendment will not retroactively remove mandatory rights that arose from a purchase completed before the amendment took effect.

Refund requests and questions concerning this Policy may be sent to:

SILVERPEAK INNOVATIONS LTD

Registration Number: 17031194

Dept 7102

43 Owston Road

Carcroft

Doncaster

DN6 8DA

United Kingdom

Email: support@3dpolyx.com